WEBCON Concierge: your personal AI assistant inside every process

Imagine opening a system and simply telling it what you need – instead of clicking through applications, reports, or forms. That’s the role of Concierge in WEBCON – a personal AI assistant designed to support users in their everyday work.

What WEBCON’s Concierge is and how it supports your work

Concierge is an AI assistant available from anywhere in the Portal, that works through natural conversational commands. It acts as a personal helper, responding to user instructions and adapting to individual needs.

Its goal is simple: make everyday work easier, faster, and more intuitive.

Unlike predefined automation rules embedded in processes, Concierge introduces flexibility. It supports ad-hoc activities that were not originally anticipated in the application design or were intentionally excluded due to low repetition. This opens the door to new, dynamic ways of interacting with business processes – without redesigning them.

Concierge works globally across the entire Portal and can:

• Navigate to specific applications, reports, dashboards, and start buttons 
• Suggest navigation as an action button based on your query 
• Complete a form according to natural language instructions
• Fill in form fields based on uploaded files
• Perform actions within the process
• Navigate available transition paths

Concierge is available across the entire Portal. If you don't know where to find a specific application or dashboard, just ask. It analyzes your query, suggests the right destination, and gets you there with a single click, without reloading the page or resetting your conversation. 

Concierge can also help you fill in forms and prepare actions based on the provided information. However, it never saves any data permanently and does not execute tasks on its own. Everything happens under the user’s full control, and the user is always responsible for confirming and submitting the data.

This is a deliberate design choice. Concierge is your personal assistant, not an autonomous agent. You stay in control.

Real-world example: settling business trips with Concierge

Consider the standard process of settling a business trip. Traditionally, it requires manually completing multiple fields and attaching documentation such as plane tickets, hotel invoices, or taxi receipts.

With Concierge, the experience changes completely.

The user uploads all expense-related documents into the system and asks Concierge to complete the form based on the attached documents. Concierge analyzes the files and automatically fills in the appropriate form fields based on the extracted data. Required actions are prepared, and the process is ready to move forward.

The result? Business trip settlement becomes faster, simpler, and significantly more efficient – allowing employees to spend less time on routine administration and more time on meaningful work.

Benefits for you – a smarter way to work

Concierge is more than a convenience feature. It reshapes how users interact with processes and unlocks new levels of flexibility.

Move around the Portal without effort 
Concierge takes you to the right application, report, or dashboard directly from the chat window, without interrupting your work. 

Save time every day
Reduce manual data entry and repetitive clicks by letting Concierge complete forms and trigger actions for you.

Increase user productivity
Empower employees to focus on higher-value tasks instead of administrative overhead.

Enable ad-hoc flexibility
Handle scenarios that were not originally designed into the workflow – without rebuilding applications.

Simplify complex processes
Transform multi-step procedures into natural conversational interactions.

Improve user experience
Make working with business applications intuitive, responsive, and aligned with how people naturally communicate.