Business Process Automation Solutions for Retail
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What is Retail Automation?
Retail automation is a process which is supposed to provide businesses with a toolkit that will enable them to streamline time-consuming and repetitive tasks. It’s digitizing, automating and simplifying manual operations.
In such a competitive sector as retail, automation can really improve every phase of retail journey. Every customer expects spotless service, quick delivery and easy return process. The only way to meet those needs is to get ahead of the curve with modern retail automation solutions.
GREATLY BENEFIT FROM AUTOMATION
Address All Your Challenges With a Single Automation Platform
The growing complexity of modern retail calls for a single automation platform that streamlines operations from end to end. Whether you’re facing rising operational costs, searching for ways to boost efficiency, or aiming to elevate customer satisfaction, the right technology can turn these challenges into opportunities. Our platform enables retail teams to automate routine tasks, orchestrate workflows, and access real-time insights – so you can focus on strategic growth, deliver smoother customer experiences, and stay ahead in an increasingly competitive market.
With a Single Low-code Platform, Retail Companies Can Address All of Those Needs
With WEBCON , your company can easily manage the full scope of tender offers and finalized contracts, both as general contractor and subcontractor. The system integrates easily with various specialized systems and computer programs used in the process of construction. As a result, WEBCON allows smart and agile project management and document processing, including project protocols, material stock and demand, invoicing, NDAs, progress and acceptance reports and many others. With WEBCON , building contractors can also manage their HR-related processes and documentation.
Retailers Have Done
Great Things
with WEBCON
Opening New Points of Sales
Complex applications built with WEBCON help coordinate activities undertaken by geographically dispersed, multinational teams, and provide control over every step of the store opening process, from new locations planning, contracting, construction, stocking, and staffing, to actual opening.
Human Resources Management
Sure, WEBCON has been used to build employee onboarding solutions, but it’s also been used for recruitment processes. Training. Performance reviews. Transfers. Promotions. Bonuses. Offboarding, too. It’s not just about efficiency and speed and error reduction, either – smoothly-running HR helps employee morale, satisfaction, and retention in a big way.
Mystery Shopping
Quality control of sales and services matters. Retailers have used retail automation solutions powered by WEBCON to build applications that help scheduling mystery shopper visits, improve their work with mobile access to digital forms, and make sure their feedback is used to improve customer service.
Claims and Complaints
Handling complaints and taking action on them makes a big difference on customer satisfaction and loyalty. Thanks to retail BPM applications powered by WEBCON , retailers automate the registration and classification of claims and complaints, handle the queue of requests and efficiently conduct the evaluation process – all in constant contact with the client.
Cash Handling
A dedicated retail BPM application built on WEBCON platform allows to provide audit trail and help showrooms’ staff counting tills before and after shifts, preparing floats, moving cash to cash office and organizing pickups from tills – in a single store, and multi-store locations.
Transportation and Delivery
With retail automation technology, retailers control shipments, handle re-routing and mid-delivery adjustments, and confirm mid-route deliveries. They make sure procedures are executed in the event of wrong or damaged goods are received.
Store Opening & Cleaning
Retail workflow management applications powered by WEBCON help automating store opening and cleaning tasks assignment and make sure all the checklists are properly completed and documented.
Inventory Control
Showroom stocktaking processes are streamlined with the use of mobile applications built with WEBCON . They not only make it easy to count inventory and instantaneously compare results with showroom stock levels but also allow for easy reporting of damaged goods and “return to vendor” transactions.
Sales and Discounts
Retail workflow management applications created with WEBCON help coordinate sales and discounts actions by making sure all the related activities are performed and all the concerned employees are informed – both on a store and HQ level.
Automate, Curate, and Elevate
Your Business Processes
with the retail automation solutions powered by WEBCON Low-Code Platform
Increase productivity
& quality of work
Complex applications built with WEBCON help coordinate activities undertaken by geographically dispersed, multinational teams, and provide control over every step of the store opening process, from new locations planning, contracting, construction, stocking, and staffing, to actual opening.
Better respond to the needs of customers and employees
Sure, WEBCON has been used to build employee onboarding solutions, but it’s also been used for recruitment processes. Training. Performance reviews. Transfers. Promotions. Bonuses. Offboarding, too. It’s not just about efficiency and speed and error reduction, either – smoothly-running HR helps employee morale, satisfaction, and retention in a big way.
Drive
innovation
Quality control of sales and services matters. Retailers have used retail automation solutions powered by WEBCON to build applications that help scheduling mystery shopper visits, improve their work with mobile access to digital forms, and make sure their feedback is used to improve customer service.
references
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Hear It from Our Clients
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And See How It Supports Processes Across All Departments
Sales & Marketing
- CRM
- Marketing automation
- Content approval and emission
- Newsletter and mailing campaigns
- Expense accounting
- Social media publications
- Event planning and follow-up
- Purchase-to-pay
Operational Processes
- Correspondence and case management
- Document repository and DMS
- Legal agreements approval workflow
- ISO procedures management
- Quality management and auditing
- Lean/Six Sigma improvement ticketing
- Product lifecycle management
- Claims, complaints and returns processing
- Fleet management
Financial Processes
- Budgeting, investment planning and purchase requests
- RFI, RFP, tenders and purchase orders processing
- Cost invoice approval workflow
- Invoicing automation
- Payment approval
- Credit limits management
- Contractor management
- Supplier authorization
- Business trips approval and cost reimbursement
HR Processes
- Vacancy approval, recruitment, on/off-boarding
- Leave & holiday requests
- Employee assessment
- Security and hazard-related work permits
- Attendance
- Perks, bonuses and gift approval workflow
- Retirement plans
- Managing remote workers
IT Processes
- IT assets and systems registry
- Permissions management
- AD & Exchange accounts provisioning
- Project Management
- Ad-hoc tasking
- Change Requests processing
- Helpdesk and ticketing
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