Citizen-Assisted Development is how organizations deliver better business applications quickly and frequently.

It’s faster than custom coding. It’s less risky than citizen development. And at scale, it costs less than SaaS.

It’s a low-code approach that embraces contributions from users, IT, and development professionals – all working together.

Why You Need
Citizen-Assisted Development

Business applications make up the backbone of modern organizations, and telling users “wait” or “don’t” is dangerous to both the organization’s health and one’s own career. If IT wants to retain and/or reclaim application leadership, it has to innovate.

You need Citizen-Assisted Development if:

You need to deliver more applications than ever before

It’s difficult for IT to understand what business really needs

Projects get delayed because of scope creep

IT is not able to react as quickly as business requires

What is
Citizen-Assisted Development

Some believed the way to handle increased demand for business applications was to bypass IT with Citizen Development. That seems to have worked for personal task automation, but not so much for solutions that had to be shared, deployed, and managed. Professionals’ skills shouldn’t be bypassed. Citizens’ insight shouldn’t be bypassed either. The key is to change the tone interaction between them from negotiation to collaboration. And to focus on delivering, not just building, applications.

Citizen-Assisted Development focuses on:

Engaging the business in building application prototypes, so their requirements are clearly communicated and actionable, making IT's job quicker and easier in the process

Making continuous evolution of applications easy, so scope creep and ever-changing requirements are no longer a problem

Freeing IT from manual maintenance chores, so they can shift resources to delivering more business applications, and handling change requests

Benefits of
Citizen-Assisted Development Approach

Better Collaboration

Business asks for things IT can actually deliver, and IT can respond to ever-changing requests.

More applications

Shortened design cycles and assisted maintenance cycles free up time to more applications and automate more business processes.

Quick time-to-business

New applications are delivered up to 10 times faster and better address business needs.

Pro active IT department

IT becomes eager to build new applications, depends on feedback, and responds to requests for further innovations.

Engaged business users

Business users gladly cooperate with IT and feel that they are co-authors of the application.

Organization-wide process awareness

Employees have a better understanding of the processes taking place in the company and can identify new areas that would benefit from digitization.

Here’s how
WEBCON BPS low-code platform
makes it happen

Designer Desk

Where business users create and test prototypes

InstantChange™ technology

Enables quick, non-disruptive changes to business applications

Automatic documentation

Produces what everyone needs but no one seems to have time to do

Focus on maintenance

Every feature in WEBCON BPS is built in a way that saves time on maintenance


A consistent look, feel, and behavior to all applications cuts down on training time and increases user adoption

Contact us

Want to learn more about how we support our clients?


Schedule your free online platform demo or tell us about your business needs and let’s discuss how we can address them with intelligent workflow automation.

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WEBCON is the leading European-based provider of a complete Low-code Application Platform for mass delivering business solutions. Companies choose WEBCON to dramatically reduce time and cost of app development. The platform allows them to automate and manage business processes across the entire organization – using a single, unified platform. Thanks to its unique InstantChange™ technology, WEBCON embraces change like no other platform on the market.


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