CASE STUDY

Copper River Shared Services Accelerates Digital Transformation by Replacing Nintex with WEBCON BPS

Copper River Shared Services, owned by the Native Village of Eyak, supports the Copper River Family of Companies, which participate in the SBA’s 8(a) program. Established in 2016, it provides essential back-office services like Accounting, HR, IT, Legal, Procurement, and more to its diverse companies. By consolidating these functions, Copper River Shared Services reduces costs and enhances collaboration, enabling individual companies to focus on delivering high-quality solutions. It also ensures compliance and governance for navigating federal contracts efficiently.

Since 2022, the company has been automating processes with WEBCON BPS in close collaboration with WEBCON Premium Partner – Synergy.

Industries: Construction & Facilities Management, Digital Transformation, Strategic & Consultative Services, Managed & Professional Services, Network Infrastructure, Technology Modernization, Cloud & Virtualization, Healthcare, Maritime, Cybersecurity

Website: copperrivermc.com

Region of Operation: North America, South America, Europe, Asia

Download: EN

What Was the Bigest Business Challenge?

Due to the complex operational structure encompassing 16 companies from various industries, Copper River Shared Services sought an effective management solution. Centrally managing workflow processes across diverse units with unique requirements was a significant challenge. To address these challenges, Copper River initially used various solutions from companies like Nintex (workflow, forms) and Microsoft (Forms, Power Automate, Power Apps, SharePoint workflows). But those attempts were fraught with false starts, seemingly arbitrary limitations, and a near-constant need to invent workarounds.


Following a market analysis, they decided to select the low-code platform WEBCON BPS.
We’re quite demanding as customers. We have unique needs and high expectations. Our team requires a lot from any solution we use. It’s essential for us to deliver what everyone expects, and it should be straightforward for them to achieve their goals. We prioritize process improvement and efficiency, and WEBCON BPS has certainly contributed to both.

Kate Pickworth ​,
Director of Enterprise Operations, Copper River Shared Services

The premise of digitizing processes in Huhtamaki was to eliminate unproductive running around with sheets of paper around the office. Thanks to the applications developed with WEBCON BPS, the pandemic-necessitated switch to remote work wasn’t particularly difficult for us.​

Marek Rusecki​,
IT specialist at Huhtamaki FS Poland, responsible for the process of selecting, implementing and maintaining the platform​

WEBCON BPS at Copper River Shared Services means:

Development of 10 to 12 new business applications within the year

Replacing inefficient tools with applications that support complex organizational structures

A new user-friendly and intuitive tool for workflow modeling: WEBCON Designer Desk

Increased efficiency in managing complex processes

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WEBCON is the leading European-based provider of a complete Low-code Application Platform for mass delivering business solutions. Companies choose WEBCON to dramatically reduce time and cost of app development. The platform allows them to automate and manage business processes across the entire organization – using a single, unified platform. Thanks to its unique InstantChange™ technology, WEBCON embraces change like no other platform on the market.

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ECR Management

An engineering change request (ECR) to alter a product design can be triggered by various sources: audits, enhancement ideas, customer complaints, etc. A fix to a product design can be issued by any employee and the ultimate goal is quality improvement, which can directly influence revenue. By automating the Engineering Change Management (ECM) process, you can bring better products to market faster. Forget missing deadlines, loosing documents, flawed decision-making due to poor visibility of the process, duplicating change requests. Instead, with a dedicated application, gain an overview of the changes that are underway, boost productivity, lower the process costs, eliminate bottlenecks and gather all information related to the ECRs in one place.

New Product Development

A well-managed product lifecycle process allows to bring better products to market faster. With WEBCON BPS, you can provide an enterprise-wide solution that will streamline product development process, improve collaboration between departments, and provide seamless access to all product-related data. From submitting an idea, through research, creating a prototype, testing, designing the packaging, up to manufacturing, introducing the product to the market, and analyzing the feedback – a dedicated application will make sure everyone involved is well-informed on the assigned tasks, and the management gains visibility to improve productivity, and spot any bottlenecks along the way.