igitization speeds up business processes by up to 87%, the Total Economic Impact study by Forrester Research shows. This can generate millions in savings – and that’s just for starters.
Every organization has business processes. Not all of them (and in some cases, none of them) are automated, though. If you carefully examined seemingly unconnected emails, spreadsheets, documents, instant message chats, entries in line-of-business (LOB) application logs, and so on, you’ll discover patterns. Some of them were planned while others emerged organically, but you’ll find that your organization has a specific way of doing thing like approving expenses, scheduling vacations, onboarding employees, determining what level of discount to offer to a particular customer, evaluating and scheduling design changes, resolving customer service cases, and so on.
Many of these things, when done manually, are slow. Many are prone to mistakes or missed steps. Many fail to be recorded for auditing purposes or proof of compliance. And if it’s manual, it’s probably not being measured, so you have no idea where the problems are popping up other than random complaints.
There’s a lot to be gained if we model those processes. Automate them. Manage them. Improve them.
By simply automating a lot of activity, things get done faster and with greater consistency, and hence, with less expense. Anything done the same way more than five times is a good candidate for automation. The thing being automated could be a calculation, a notification, or asking a person to approve something and reminding them until they do so.
Some analysts have referred to processes like expense reporting and vacation requests as “hygiene processes,” meaning that they’re important, but not “strategic.” They’re not wrong. But all of those improvements to “hygiene” result in room to breathe, time to think, and opportunity to be a lot more strategic. Everything from the mundane to the monumental, well, matters.
At a certain point, it’s almost expected to wonder if, instead of focusing on automated reminders and task assignments, we look at customer cases and the roles, assets, and activity we need to solve their issues, and whether doing so resulted in a better social media reputation, maintenance contract renewals, or even increased sales volume.
That’s a clear example of transitioning from tactical to strategic processes. Measurement and auditing matter more, as does a desire to refine and improve processes based on what those metrics reveal.
It’s also when it becomes clear that an off-the-shelf platform focused on automating tasks and integrating data won’t be enough.
If your competition makes razor blades and you make razor blades, how do you gain an edge? You find a way to make yours better. Maybe cost less. Possibly package them more conveniently. Potentially offer them as a subscription. All of those things involve processes; production processes, marketing processes, distribution processes, and sales processes.
Off-the-shelf software itself won’t magically give you a competitive edge. By definition, when you use standard software, you’re doing the same things everyone else is doing.
You’re the source of any edge you’ve got. If you want to create automated, managed, well-understood processes with strategic value, you’re going to need to — at least in part — build them yourself.
ERP, CRM, MEP, and other line-of-business (LOB) applications are systems of record. They probably have some automation options of their own for tactical assistance. But systems of innovation almost always have to be built, not bought.
Hand-coding something custom has its champions. It certainly offers fewer limits and constraints, certainly to the outcome — but also to the budget and timeline to delivery.
Low-code environments offer faster results with less work. They impose some constraints as a trade off, but those usually result in greater consistency and greater long-term success.
It’s not enough to be freed from having to code like a developer. The best low-code platforms free you from having to think like one, too. Where the center of gravity is the business analyst — someone with seasoned, intimate knowledge of how to describe what should happen in great detail.
We believe the description — the model — is the application. It makes efforts easy to create and even easier to explain. Most importantly, it makes those model-driven applications easier to change — and any organization that listens to employees and customers alike will want to make frequent changes, adjustments, and improvements.
A low-code platform that understands collaboration helps users who understand business processes participate in the development process – without the need for hard technological skills. And it gives those with such skills the capacity to build dozens or even hundreds of applications on a single platform without reinventing architecture or retraining users every time.
“We can make changes to applications that support business processes almost immediately – without waiting. And our clients have plenty of reasons for change: new legislative requirements, reorganization of internal procedures, transformation of business strategy due to market expectations and changes in the business environment. Their effective response to the challenges resulting from the pandemic was amazing to see,” says Łukasz Wróbel, Vice President and Chief Business Development Officer at WEBCON.
This is why WEBCON’s platform is chosen by industry leaders from Europe to North America and beyond. Companies such as Siemens Finance, Pratt & Whitney, Societe Generale, Mitsubishi Electric and Haddad Brands use WEBCON BPS to support internal processes like cost invoices, contracts, holiday requests, and business trips, as well as applications that fit a grander array of processes critical to the development of their business.
Over the last decade, WEBCON BPS low-code process automation platform has helped over 500 international companies around the world in successful digital transformation.
Our goal is to support organizations in creating a modern workplace that improves how people work, drives insights, and helps navigate business strategy in times of constant change.
No matter if you’re looking to automate one process or dozens of them, we’re here to help you succeed with an enterprise-grade platform and a network of passionate professionals with a wealth of experience in delivering business solutions for market leaders.
Tell us what your business scenarios and process automation needs are – we’d love to be of help!
Let us answer your questions about WEBCON BPS and show you how our low-code platform can empower your business.