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Diners Club Italy and DINIT implemented WEBCON BPS to optimize their internal business processes.

Diners Club Italy (a part of Diners Club International franchise) as well as DINIT, an IT company with vast experience in card processing, have implemented the WEBCON Business Process Suite to optimize their internal business processes. For both businesses, this is another step in decreasing workloads through the automation of day-to-day tasks and utilizing the collaboration and governance potential of Microsoft SharePoint.

The initial implementation at Diners Club took place at the call center, but plans for expansion are already in place. Diners Club’s own IT team is building their own workflows with only the occasional help of WEBCON and our Slovenian partner VirtuaIT.

We’ve been using SharePoint for quite a while and the advanced Business Process Management capabilities embedded into the platform are something we felt needed an enhancement. We decided to use WEBCON BPS because it met all of our technological and business requirements. More importantly, our end-users are satisfied with the new system and the adoption rate is high.

says a representative of Diners Club

Currently, Diners Club Italy is aiming to optimize subsequent business processes, especially those revolving around the exchange of information through e-mails. The implementation is being undertaken with the assistance of our Slovenian partner,   VirtuaIT.

We began our cooperation with WEBCON in the second half of 2014. It didn’t take us long to see the potential in the WEBCON BPS system with its broad BPM and DMS capabilities, especially in light of Microsoft’s announcement about InfoPath’s “retirement

says another person

Diners Club International Ltd. is a direct banking and payment services company owned by Discover Financial Services. Having partnerships with leading merchants, restaurants and service-industry brands around the world, the company provides a range of payment options, benefits and exclusive offers for Diners Club members.

Virtua IT is Slovenian integrator of IT solutions including CRM, process and document management and web portals. The company offers expertise, knowledge and quality, with a good ear for customers’ needs.

 

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