Speed without sacrificing control: Betacom and WEBCON announce strategic Partnership

Regulatory changes (including DORA and the AI Act), increasing pressure to adopt local solutions, growing business expectations, and CFOs prioritizing predictable total cost of ownership (TCO). Drawing on 30 years of experience, Betacom has found that many of the challenges faced by large enterprises, particularly those operating in highly regulated industries, can no longer be addressed by traditional systems. This is why the company has chosen to include WEBCON in its portfolio.

For years, Betacom has been a trusted technology partner for public sector organizations and large enterprises in regulated industries, including banking, insurance, energy, and shared services. Despite differences in their operations and business models, these organizations are reaching the same conclusion: their existing ways of working are no longer sufficient. They need a new approach to manage operations and a fresh perspective on their technology stack.

The missing 30% to success

Betacom identifies four key challenges that come up most frequently in conversations with its customers. The first is scale. Operational volumes are growing by 30–60% year over year, yet organizations cannot, and do not want to, allow costs to increase at the same rate. The second is compliance and the need for full auditability of every decision. The third is time: businesses expect to see tangible results within a single quarter, not after many months. The fourth is process agility – the ability to adapt processes when business needs change, rather than waiting until the necessary resources become available. Betacom addresses these challenges through an approach it calls the “Intelligent Business Fabric.”

“Traditional enterprise systems such as ERP, CRM, ECM, and other line-of-business applications effectively handle predictable scenarios. However, our experience shows that while each of these technologies performs well for around 70% of use cases, businesses still rely on Excel spreadsheets and email for the remaining 30%. This means that the real operational challenges begin precisely where work takes place between people and systems, and where decisions are made outside this fragmented technology landscape. Our Intelligent Business Fabric approach is designed to bridge this gap, and the WEBCON platform provides the capabilities to make it possible.”

Robert Fręchowicz, CEO at Betacom

Within Betacom's partner technology stack, each pillar plays a clearly defined role. Hewlett Packard Enterprise provides the infrastructure foundation for hybrid, private, and sovereign AI environments, enabling customers to run AI models and manage data under their full control. UiPath delivers the orchestration and execution layer, including autonomous AI agents powered by Maestro, Orchestrator, AI Agents, and Document Understanding. Doxis serves as the knowledge and document layer, providing AI agents with trusted context and a reliable foundation for retrieval-augmented generation (RAG). WEBCON complements the stack as the process automation and case management platform, offering built-in AI capabilities that customers are already using today, while also providing the environment in which advanced AI agents from the execution layer operate within the context of business cases. Together, these four pillars form the Intelligent Business Fabric model.

“In our model, WEBCON is not just another BPA platform. It is a core pillar that bridges business agility with operational excellence. This is where the next decade of digital transformation begins – for regulated industries as well as the broader public sector. Both the challenges and the scale of the implementation opportunities are significant. We see particularly strong potential in retail and corporate banking, the energy sector, public administration, and shared services organizations supporting large enterprise groups. These are environments where high transaction volumes, regulatory requirements, and the pace of change converge.”

Bogdan Nowopolski, Vice President, Intelligent Automation Solutions, Betacom

Location as a strategic consideration

Just a few years ago, the location of a software vendor was a secondary consideration. Today, however, a growing number of organizations recognize that relying on monolithic platforms from global vendors brings increasing risks related to infrastructure and data residency, as well as vendor lock-in. As a result, businesses are placing greater value on solutions that operate within European jurisdiction and offer documented, auditable control over their environments. Choosing a local software provider is no longer just a matter of security – it also means significantly shorter service-level agreements (SLAs) and faster response times.

Through this partnership, Betacom's customers gain access to a European platform aligned with the local content approach, with data hosted in Poland, local support, and the ability to deploy securely on premises. As a Polish software vendor with an international track record of successful implementations, WEBCON addresses not only customers' technology requirements but also the organizational and strategic priorities of enterprises operating in regulated industries.

“Thanks to its experience in the most demanding industries, Betacom has a deep understanding of the needs of regulated sectors, where both speed and discipline are essential. When organizations are unwilling to compromise between rapid implementation and security, having a reliable technology stack becomes critical. WEBCON delivers both: business users gain speed, while IT retains full control. Combined with Betacom's expertise, this approach translates into tangible business value and measurable results.”

Paweł Grzegorczyk, VP of Growth, WEBCON