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WEBCON Professional Services

At WEBCON, our mission is to support clients on their journey toward digital transformation. With Professional Services, they gain access to experienced specialists with certified expertise in configuring processes and extensive project skills gained from the most challenging implementation projects on the WEBCON BPS platform.
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How does it work?

The needs of companies change depending on the implementation stage, and we offer consulting support at every phase of working with the platform. Whether you are just getting started or expanding your implemented applications – there is no challenge we cannot solve together.
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Just starting
with the platform

We assist clients in confidently taking their first steps with WEBCON BPS as they begin building internal competency centers.

Already using
the platform

For clients already leveraging WEBCON BPS, we provide guidance to enhance their knowledge of application ecosystem maintenance and development within their organizations.

Just starting
with the platform

We assist clients in confidently taking their first steps with WEBCON BPS as they begin building internal competency centers.

Already using
the platform

For clients already leveraging WEBCON BPS, we provide guidance to enhance their knowledge of application ecosystem maintenance and development within their organizations.

How do we support at every stage
of the application lifecycle?

Building teams and developing their competencies

We assist organizations in developing team skills, focusing on application design and understanding the broader system context – factors that can often be overlooked in the early stages of a project without proper experience.

Business analysis, needs assessment, feasibility study

We help identify the business needs that the application should address. We develop business analysis and feasibility studies for the project.

Proof of Concept, implementation, data migration, and integrations

At the application implementation stage, we provide support in creating Proof of Concept and conducting tests with users, as well as managing data migration and system integrations.

Maintenance and modernization of applications and environments

We resolve ongoing issues within the application and environment. We help with expanding solutions (both MVPs and working applications) and prepare system condition reports.

Software installation

We support the comprehensive preparation of the environment, including the installation of components such as Designer Studio, WEBCON Workflow Service, WEBCON BPS Portal, and the ABBYY OCR engine.

Performance tuning and application scaling

Our clients have been using applications built on WEBCON BPS for years, continuously expanding them to meet new needs. Our team can help identify bottlenecks, optimize these applications, and enhance their performance.

How do we collaborate with Professional Services clients?

The Professional Services team provides fee-based support. Depending on the needs and type of request, services are available as online or on-site consultations. Billing can be processed under an SLA Agreement (for interventions and consulting) or through a Consultation Package (for consulting).
SLA CONSULTATION PACKAGE
Account manager
Preferential hourly rate
Guaranteed reaction time
Intervention request
Requesting a consultation
Remote support
Services and Support
SLA:
Account manager
CONSULTATION PACKAGE:
Account manager
SLA:
Preferential hourly rate
CONSULTATION PACKAGE:
Preferential hourly rate
SLA:
Guaranteed reaction time
CONSULTATION PACKAGE:
Guaranteed reaction time
SLA:
Intervention request
CONSULTATION PACKAGE:
Intervention request
SLA:
Remote support
CONSULTATION PACKAGE:
Remote support

Discover more about Professional Services

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At WEBCON, digital transformation isn’t a buzzword – it’s a way of life; it’s about reducing steps, eliminating mistakes, ensuring compliance, connecting assets, and encouraging continuous improvement – all that thanks to the modern Low-code Application Platform. Applications made with our Low Code Application Platform, WEBCON BPS, are scalable, process-centric, low-to-no-code, equally at home online or on-premises, and happily used on both desktops and mobile devices. WEBCON’s unique InstantChange™ technology lets customers adapt/evolve processes to address changing needs immediately and painlessly. WEBCON processes are clearly understood and easily governed, and they can be connected to lines of business systems, documents, forms, messages, and collaboration workspaces. Low Code Automation has never been easier.

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WEBCON is the leading European-based provider of a complete Low-code Application Platform for mass delivering business solutions. Companies choose WEBCON to dramatically reduce time and cost of app development. The platform allows them to automate and manage business processes across the entire organization – using a single, unified platform. Thanks to its unique InstantChange™ technology, WEBCON embraces change like no other platform on the market.
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Contact us:
  • Europe:
    Czerwone Maki 87
    Krakow, 30-392
    +48 12 443 13 90

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ECR Management

An engineering change request (ECR) to alter a product design can be triggered by various sources: audits, enhancement ideas, customer complaints, etc. A fix to a product design can be issued by any employee and the ultimate goal is quality improvement, which can directly influence revenue. By automating the Engineering Change Management (ECM) process, you can bring better products to market faster. Forget missing deadlines, loosing documents, flawed decision-making due to poor visibility of the process, duplicating change requests. Instead, with a dedicated application, gain an overview of the changes that are underway, boost productivity, lower the process costs, eliminate bottlenecks and gather all information related to the ECRs in one place.

New Product Development

A well-managed product lifecycle process allows to bring better products to market faster. With WEBCON BPS, you can provide an enterprise-wide solution that will streamline product development process, improve collaboration between departments, and provide seamless access to all product-related data. From submitting an idea, through research, creating a prototype, testing, designing the packaging, up to manufacturing, introducing the product to the market, and analyzing the feedback – a dedicated application will make sure everyone involved is well-informed on the assigned tasks, and the management gains visibility to improve productivity, and spot any bottlenecks along the way.