Established in 2016, Copper River Shared Services provides essential back-office services like Accounting, HR, IT, Legal, Procurement, and more to its diverse companies. By consolidating these functions, Copper River Shared Services reduces costs and enhances collaboration, enabling individual companies to focus on delivering high-quality solutions. It also ensures compliance and governance for navigating federal contracts efficiently.

Since 2022, the company has been automating processes with WEBCON in close collaboration with WEBCON Premium Partner – Synergy.

What Was the Biggest Business Challenge?

Due to the complex operational structure encompassing 16 companies from various industries, Copper River Shared Services sought an effective management solution. Centrally managing workflow processes across diverse units with unique requirements was a significant challenge. To address these challenges, Copper River initially used various solutions from companies like Nintex (workflow, forms) and Microsoft (Forms, Power Automate, Power Apps, SharePoint workflows). But those attempts were fraught with false starts, seemingly arbitrary limitations, and a near-constant need to invent workarounds.

Following a market analysis, they decided to select the low-code platform WEBCON .

Read the case study and find out:

• why did Copper River Shared Services decided to limit the use of Nintex tools
• how was the process of implementing WEBCON carried out
• what benefits did the company gain by transitioning to the WEBCON platform

We’re quite demanding as customers. We have unique needs and high expectations. Our team requires a lot from any solution we use. It’s essential for us to deliver what everyone expects, and it should be straightforward for them to achieve their goals. We prioritize process improvement and efficiency, and WEBCON has certainly contributed to both.

Kate Pickworth ​,
Director of Enterprise Operations, Copper River Shared Services

WEBCON at Copper River Shared Services Means:

Development of 10 to 12 new business applications within the year

Replacing inefficient tools with applications that support complex organizational structures

A new user-friendly and intuitive tool for workflow modeling: WEBCON Designer Desk

Increased efficiency in managing complex processes