WEBCON recognized as a Representative Vendor in the 2026 Gartner® Market Guide for Business Process Automation Tools 

Case Study

About the Client

Statistically, every day the Südzucker Group’s production plants deliver 12,000 tons of sugar, making the company the largest European producer of products in this category. The company employs 19,200 people worldwide, and its headquarters.


The Challenge

For four years, the Südzucker Group used two platforms simultaneously to manage its business processes. After years of parallel experience working with both platforms, the IT team recommended and carried out the migration of processes to WEBCON. As a result, the platform became the corporate standard at Südzucker.


Why WEBCON?

The decision was influenced, among other factors, by the ease of delivering prototypes and implementing changes, as well as the platform’s performance.

Learn how one of the leaders in the food industry uses process automation to quickly respond to emerging business needs, increase productivity, save time and money, and streamline processes across the entire capital group

Südzucker Group, the largest sugar producer in Europe, chose WEBCON as a corporate standard for business process management, after finding out that IT can deliver business applications 70% faster with WEBCON than it used to with a different Gartner’s Magic Quadrant-related process automation platform.

With workflow automation, processes at Südzucker became transparent, well-governed, standardized, and auditable, which allowed the IT team to provide management with strategic insights, indispensable to corporate growth.

  • Quickly develop application prototypes for business users to test whether their requirements are fulfilled
  • Easily control and adapt to changing business expectations, both when creating solutions and during further maintenance
  • Create new solutions in days, not months
  • Carry out both large strategic projects lasting several months, as well as smaller automations operating locally, where the delivery time is calculated in hours

What distinguishes WEBCON from other low-code platforms is the time-to-business ratio. At this point, basically every department is knocking on our doors with new ideas for applications that could streamline their tasks. They do that because they know we will provide them with solutions quickly and without difficulty. We currently have 30 applications and ideas for another 30 are waiting in line. Employees know that each application will look and behave in a similar way, that is why they are eager to embrace new solutions and quickly appreciate the benefits of automation.​

Dominik Cholewiński
Application Manager at Südzucker Polska

Yearly maintenance
cost 66% less​

Power User trainin
cost 83% less​

Change request time-to-business
3x faster​

Claims and complaints:

A workflow integrated with SAP that allows for efficient complaint management in 9 countries. Thanks to process automation, it is possible to guarantee timely processing and responding to client complaints, improve the quality of service and optimize productivity by automating repetitive, yet important tasks.

Corrective and Preventive Actions:

An application integrated with the Complaints workflow. It aims to facilitate the planning of preventive and corrective actions for the entire organization.

Fleet management:

An application that allows for storing and monitoring the most important information about the car fleet, such as the date of upcoming vehicle inspections or fuel consumption.

Auctions

An internal eBay that allows the employees to buy used items that the company puts up for auction (i.a. cars, computers, monitors).

Company:

Südzucker

Industries

Production

Region

Europe

Website

www.suedzuckergroup.com

CASE STUDY

How Companies Leverage
Digital Transformation with WEBCON