Business process automation solutions for retail

Business processes related to the various aspects of retail and e-commerce can be literally counted in the hundreds. The lynchpin of the sector is customer service, which needs to be consistently first-class, regardless of the products being sold.

With WEBCON BPS-based workflows, retail companies can have their systems, departments and branches work in unison for seamless integration. Every business process related to retail and e-commerce can be handled within the WEBCON BPS system, with a focus on cost-efficiency and customer satisfaction. This kind of flexibility ensures that back-office automation and streamlined management becomes a reality.

Streamline operations

with a low-code automation platform

Increase productivity
& quality of work

Speed up business processes, while also eliminating errors, ensuring standardization, and improving process visibility. This will result in quality improvements and real-time insights that are crucial to making better business decisions.

Get products
to market faster

Reduce time to market for new products with the support of modern low-code applications.
Track progress, easily find out who’s responsible for each project phase and monitor performance with KPI reports.


Foster a culture that embraces innovation and rapidly respond to changing manufacturing landscape. Gain freedom to test new ideas - provide POCs in no time and build scalable, change-ready applications to gain competitive edge.

Explore retail processes

that greatly benefit from automation

With WEBCON BPS, companies in the retail sector can create custom, context-specific workflows to radically improve their day-to-day operations for the better. Some examples include:

Opening new shops

One of WEBCON’s retail clients uses the system to streamline the process of opening new facilities in shopping centers. From negotiating with the facility operator, designing and realizing its layout, stocking goods, recruiting staff, and even the grand opening is handled smoothly every time.

Employee turnover

Another retail client tackles the challenge of managing human resources using WEBCON BPS workflows. This allows them to keep track of lay-offs, new hires, absences and more.

Mystery shopping

Quality of service is monitored by clients using WEBCON BPS to process assessment cards filled in by contracted mystery shoppers.

Taking control

In retail, daily turnover often comprises a vast number of fairly small transactions. Clients can easily use WEBCON BPS-based workflows to monitor and manage their daily revenues.

Ticket processing optimization

WEBCON BPS is used by retail clients to optimize the processing of customer claims and requests. Specific focus is paid to their type, importance and time of submission, ensuring a high level of customer satisfaction.

Internal knowledge

One major retailer uses WEBCON BPS to manage all the company information and resources needed for day-to-day customer service operations.

Implement solutions that support

processes​ across all departments with a single platform


  • Correspondence & case management
  • Document repository & DMS
  • Fleet management
  • Business trips approval & cost reimbursement
  • Purchase-to-pay
  • Expense accounting


  • Vacancy approval, recruitment
  • On/off-boarding
  • Leave & holiday requests
  • Employee assessment
  • Perks, bonuses & gift approvals
  • Retirement plans
  • Managing remote workers


  • Budgeting, investment planning & purchase requests
  • RFI, RFP, tenders & purchase orders processing
  • Cost invoice approval workflow
  • Invoicing automation and payment approval
  • Credit limits management
  • Supplier authorization

Sales & marketing

  • CRM
  • Marketing automation
  • Content approval & distribution
  • Newsletter & mailing campaigns
  • Social media publications
  • Event planning & follow-up


  • IT assets & systems registry
  • Permissions management
  • AD & Exchange accounts provisioning
  • Project Management
  • Change Requests processing
  • Helpdesk & ticketing

Contact us

Learn how we support and empower our clients in the retail industry.

Schedule your free online platform demo or tell us about your business needs and let’s discuss how we can address them with intelligent workflow automation.

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