Digitalize Claims & Complaints Processing

Make Claims & Complaints handling easier and take control over the process.

Find out how a digital solution can help you transform the way Claims & Complaints processing is performed end-to-end: simplify complaints management, automate non-essential and administrative tasks, and in result reduce claims cycle times and costs.

  • Having hard time tracking who’s doing what in the complaint handling process?
  • Wondering whether all the necessary data is being logged accurately and in a timely manner?
  • The communication with your customers could use some improvement?

Join our free webinar and learn how you can improve complaints handling process with a dedicated software, which can help you:

  • Streamline and speed up complaints management, which will translate into increased customer satisfaction and loyalty
  • Collect, classify and organize all complaints in one place, to simplify tracking progress of the ongoing queries
  • Assign complaints to the right people on your team and notify them automatically, to help them work smoothly and resolve issues faster
  • Enable ongoing, transparent communication regarding the complaint status, both between departments within the company and the customer
  • Ensure all complaints are being resolved in line with internal procedures
  • Save time by automating repetitive yet important tasks within the process
  • Automatically escalate complaints that are past their deadline or re-assign them when necessary, thanks to business rules
  • Simplify process monitoring & reporting in order to encourage constant process optimization
  • Keep full history of each complaint to ensure auditability
  • Enable early identification of problems with products and implementation of preventive measures

…and more!

During the webinar we will show a dedicated solution for Claims & Complaints Management, built with a WEBCON BPS low-code platform for business process management and automation.

About the Speaker

Mike Fitzmaurice – WEBCON Chief Evangelist & VP North America, has over 25 years of experience in consulting, engineering, marketing, evangelism, and IT management. Having spoken at countless international conferences, hosted numerous expert sessions and webinars, he is one of the most recognizable and prolific members of the SharePoint community worldwide, specializing in process automation and low-code development. His 11 years at Microsoft included helping launch the first four releases of SharePoint and positioning it as a development platform.

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WEBCON is the leading European-based provider of a complete Low-code Application Platform for mass delivering business solutions. Companies choose WEBCON to dramatically reduce time and cost of app development. The platform allows them to automate and manage business processes across the entire organization – using a single, unified platform. Thanks to its unique InstantChange™ technology, WEBCON embraces change like no other platform on the market.


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ECR Management

An engineering change request (ECR) to alter a product design can be triggered by various sources: audits, enhancement ideas, customer complaints, etc. A fix to a product design can be issued by any employee and the ultimate goal is quality improvement, which can directly influence revenue. By automating the Engineering Change Management (ECM) process, you can bring better products to market faster. Forget missing deadlines, loosing documents, flawed decision-making due to poor visibility of the process, duplicating change requests. Instead, with a dedicated application, gain an overview of the changes that are underway, boost productivity, lower the process costs, eliminate bottlenecks and gather all information related to the ECRs in one place.

New Product Development

A well-managed product lifecycle process allows to bring better products to market faster. With WEBCON BPS, you can provide an enterprise-wide solution that will streamline product development process, improve collaboration between departments, and provide seamless access to all product-related data. From submitting an idea, through research, creating a prototype, testing, designing the packaging, up to manufacturing, introducing the product to the market, and analyzing the feedback – a dedicated application will make sure everyone involved is well-informed on the assigned tasks, and the management gains visibility to improve productivity, and spot any bottlenecks along the way.