Digitalize Claims & Complaints Processing

Join our free webinar and learn how you can improve complaints handling process with a dedicated software, which can help you:

• Streamline and speed up complaints management, which will translate into increased customer satisfaction and loyalty
• Collect, classify and organize all complaints in one place, to simplify tracking progress of the ongoing queries
• Assign complaints to the right people on your team and notify them automatically, to help them work smoothly and resolve issues faster
• Enable ongoing, transparent communication regarding the complaint status, both between departments within the company and the customer
• Ensure all complaints are being resolved in line with internal procedures
• Save time by automating repetitive yet important tasks within the process
• Automatically escalate complaints that are past their deadline or re-assign them when necessary, thanks to business rules
• Simplify process monitoring & reporting in order to encourage constant process optimization
• Keep full history of each complaint to ensure auditability
• Enable early identification of problems with products and implementation of preventive measures

…and more!

During the webinar we will show a dedicated solution for Claims & Complaints Management, built with a WEBCON BPS low-code platform for business process management and automation.