BUSINESS CASE WEBINAR:

Digitalize Claims & Complaints Processing

Make Claims & Complaints handling easier and take control over the process.

Find out how a digital solution can help you transform the way Claims & Complaints processing is performed end-to-end: simplify complaints management, automate non-essential and administrative tasks, and in result reduce claims cycle times and costs.

Having hard time tracking who’s doing what in the complaint handling process?
Wondering whether all the necessary data is being logged accurately and in a timely manner?
The communication with your customers could use some improvement?

Join our free webinar and learn how you can improve complaints handling process with a dedicated software, which can help you:

Streamline and speed up complaints management, which will translate into increased customer satisfaction and loyalty
Collect, classify and organize all complaints in one place, to simplify tracking progress of the ongoing queries
Assign complaints to the right people on your team and notify them automatically, to help them work smoothly and resolve issues faster
Enable ongoing, transparent communication regarding the complaint status, both between departments within the company and the customer
Ensure all complaints are being resolved in line with internal procedures
Save time by automating repetitive yet important tasks within the process
Automatically escalate complaints that are past their deadline or re-assign them when necessary, thanks to business rules
Simplify process monitoring & reporting in order to encourage constant process optimization
Keep full history of each complaint to ensure auditability
Enable early identification of problems with products and implementation of preventive measures

…and more!

During the webinar we will show a dedicated solution for Claims & Complaints Management, built with a WEBCON BPS low-code platform for business process management and automation.

About the Speaker

Mike Fitzmaurice – WEBCON Chief Evangelist & VP North America, has over 25 years of experience in consulting, engineering, marketing, evangelism, and IT management. Having spoken at countless international conferences, hosted numerous expert sessions and webinars, he is one of the most recognizable and prolific members of the SharePoint community worldwide, specializing in process automation and low-code development. His 11 years at Microsoft included helping launch the first four releases of SharePoint and positioning it as a development platform.

Ready for some longer reading and mixing technical depth with high-level business value?

Check out our latest articles on how The WEBCON Way differs:

At WEBCON, digital transformation isn’t a buzzword – it’s a way of life; it’s about reducing steps, eliminating mistakes, ensuring compliance, connecting assets, and encouraging continuous improvement. Applications made with WEBCON BPS are scalable, process-centric, low-to-no-code, equally at home online or on-premises, and happily used on both desktops and mobile devices. WEBCON’s unique InstantChange™ technology lets customers adapt/evolve processes to address changing needs immediately and painlessly. WEBCON processes are clearly understood and easily governed, and they can be connected to line of business systems, documents, forms, messages, and collaboration workspaces.

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