Helpdesk & ticketing

Boost your IT management!

Helpdesk

Users easily register helpdesk tickets, attach all information and track status from one place in SharePoint, Outlook or mobile devices. Fully customizable registration forms and automatic routing to adjust to your company’s needs. Reports and history allow optimization of workload balance and resource allocation.
Previous
Next

What do you get?

Complete helpdesk solution

  • Easily open helpdesk tickets using SharePoint, Outlook or mobile devices
  • Gather all relevant logs, screenshots, error descriptions and e-mail conversations in one place
  • Notify people on new tasks and ticket processing and status updates

Workload management

  • Freely adjust ticket registration form
  • Configure ticket routing and queuing
  • Easily integrate with third party systems (e.g. your vendor’s helpdesk to automate ticket opening or mirroring)
  • Personalize dashboards to help users and IT to track tickets

Accurate data

  • Wide range of reconfigurable reports and full access to tickets history
  • Dynamic prioritizing and queuing for optimized resource allocation
  • Work time tracking for every stage of ticket resolving

See the Helpdesk & Ticketing application in action:

Ready to start? Learn how to begin
using the WEBCON BPS 2019 starter applications:

Companies using WEBCON BPS:

It’s easy. It’s free.

WEBCON is the leading European-based provider of a complete Low-code Application Platform for mass delivering business solutions. Companies choose WEBCON to dramatically reduce time and cost of app development. The platform allows them to automate and manage business processes across the entire organization – using a single, unified platform. Thanks to its unique InstantChange™ technology, WEBCON embraces change like no other platform on the market.

Contact

Get in touch with our team
Local offices

© WEBCON 2025 All rights reserved | Privacy Policy

top

ECR Management

An engineering change request (ECR) to alter a product design can be triggered by various sources: audits, enhancement ideas, customer complaints, etc. A fix to a product design can be issued by any employee and the ultimate goal is quality improvement, which can directly influence revenue. By automating the Engineering Change Management (ECM) process, you can bring better products to market faster. Forget missing deadlines, loosing documents, flawed decision-making due to poor visibility of the process, duplicating change requests. Instead, with a dedicated application, gain an overview of the changes that are underway, boost productivity, lower the process costs, eliminate bottlenecks and gather all information related to the ECRs in one place.

New Product Development

A well-managed product lifecycle process allows to bring better products to market faster. With WEBCON BPS, you can provide an enterprise-wide solution that will streamline product development process, improve collaboration between departments, and provide seamless access to all product-related data. From submitting an idea, through research, creating a prototype, testing, designing the packaging, up to manufacturing, introducing the product to the market, and analyzing the feedback – a dedicated application will make sure everyone involved is well-informed on the assigned tasks, and the management gains visibility to improve productivity, and spot any bottlenecks along the way.