Helpdesk & ticketing

Boost your IT management!


Users easily register helpdesk tickets, attach all information and track status from one place in SharePoint, Outlook or mobile devices. Fully customizable registration forms and automatic routing to adjust to your company’s needs. Reports and history allow optimization of workload balance and resource allocation.

What do you get?

Complete helpdesk solution

  • Easily open helpdesk tickets using SharePoint, Outlook or mobile devices
  • Gather all relevant logs, screenshots, error descriptions and e-mail conversations in one place
  • Notify people on new tasks and ticket processing and status updates

Workload management

  • Freely adjust ticket registration form
  • Configure ticket routing and queuing
  • Easily integrate with third party systems (e.g. your vendor’s helpdesk to automate ticket opening or mirroring)
  • Personalize dashboards to help users and IT to track tickets

Accurate data

  • Wide range of reconfigurable reports and full access to tickets history
  • Dynamic prioritizing and queuing for optimized resource allocation
  • Work time tracking for every stage of ticket resolving

See the Helpdesk & Ticketing application in action:

Ready to start? Learn how to begin
using the WEBCON BPS 2019 starter applications:

Companies using WEBCON BPS:

It’s easy. It’s free.

WEBCON is the leading European-based provider of a complete Low-code Application Platform for mass delivering business solutions. Companies choose WEBCON to dramatically reduce time and cost of app development. The platform allows them to automate and manage business processes across the entire organization – using a single, unified platform. Thanks to its unique InstantChange™ technology, WEBCON embraces change like no other platform on the market.


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