WEBCON BPS allows to save $1 M, experience 113% ROI
& accelerate business processes by up to 87%
Learn how much value WEBCON BPS can bring to your business
The Total Economic Impact™ of WEBCON BPS is a commissioned study conducted by Forrester Consulting on behalf of WEBCON. The study provides a framework to evaluate the potential financial impact of implementing WEBCON BPS in an organization.
Forrester interviewed one of WEBCON’s customers in the financial services industry with years of experience using WEBCON BPS. Through data collection and subsequent financial analysis, the study concludes that WEBCON BPS can provide companies with a 113% return on investment over three years, and enable up to 87% improvement in process handling time.
Business benefits equaling $605,230 derived from productivity gains
87% improvement in productivity on internal process handling time
67% acceleration of complex external processes that allowed to deliver exemplary customer service
113% return on investment over three years
CIO, Financial Services
Improved internal process productivity
Processes that were once paper-based have been transformed to a digital form. Coupled with the use of optical character recognition (OCR) and AI, the organization achieved an average 87% improvement in internal process handling time. This allowed the employees to put the time saved into higher value work.
Rapid prototyping capability
It empowered the organization to prototype new solutions iteratively and to test them out in practice with minimal obstruction to ongoing processes, significantly reducing the time-to-market for new products and services offered.
Improved complex external process productivity
This benefit focuses on time saved by employees due to digitization of complex processes that are often customer-facing in nature. These processes are complex because they coordinate activities among multiple stakeholders. Through the use of WEBCON BPS, the company is empowered to build new products, such as automated credit decisioning, which achieved a reduction of four FTEs required to support the process.
Improved cross-team collaboration
WEBCON BPS enabled the IT and business teams to work together in a way previously not possible. Developers and business users are able to work together in an iterative way to design the ideal process flow, and the quick and easy implementation of process modifications suggested by business users, improves not just communication but also helps to make sure the process works as desired.
Improved non-complex external process productivity
WEBCON BPS automation resulted in a 67% improvement in employee-handling time of non-complex processes that are either customer-facing or non-customer-facing (e.g., procurement of office supplies or IT equipment) in nature.
Increased transparency and visibility of business processes
WEBCON compiles audit trails for all processes. This holds users accountable for any changes, and it thereby makes business continuity and maintenance of the system a breeze in the long run.
Read our customer case studies to discover how our business process automation platform helped global brands streamline their processes and deliver business success through digital transformation
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