Business process automation solutions for retail

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Join the global leaders who trust WEBCON
to leverage workflow automation technology

What is Retail Automation?

Retail automation is a process which is supposed to provide businesses with a toolkit that will enable them to streamline time-consuming and repetitive tasks. It’s digitizing, automating and simplifying manual operations.

In such a competitive sector as retail, automation can really improve every phase of retail journey. Every customer expects spotless service, quick delivery and easy return process. The only way to meet those needs is to get ahead of the curve with modern retail automation solutions.

Address all your challenges with a single automation platform

In the modern construction market, a construction company needs to be agile enough to operate in two business models. It needs to act as the general contractor, managing the subcontractors, or be a sub-contractor, using its own assets and workforce, depending on the current business situation. Many construction companies often struggle to find an equally agile IT system, capable of handling their numerous task-related processes.

With a single low-code platform, retail companies can address all of those needs

With WEBCON BPS, your company can easily manage the full scope of tender offers and finalized contracts, both as general contractor and subcontractor. The system integrates easily with various specialized systems and computer programs used in the process of construction. As a result, WEBCON BPS allows smart and agile project management and document processing, including project protocols, material stock and demand, invoicing, NDAs, progress and acceptance reports and many others. With WEBCON BPS, building contractors can also manage their HR-related processes and documentation.

Retailers Have Done Great Things


Opening New Points of Sales

Complex applications built with WEBCON BPS help coordinate activities undertaken by geographically dispersed, multinational teams, and provide control over every step of the store opening process, from new locations planning, contracting, construction, stocking, and staffing, to actual opening.

Human Resources Management

Sure, WEBCON BPS has been used to build employee onboarding solutions, but it’s also been used for recruitment processes. Training. Performance reviews. Transfers. Promotions. Bonuses. Offboarding, too. It’s not just about efficiency and speed and error reduction, either – smoothly-running HR helps employee morale, satisfaction, and retention in a big way.

Mystery shopping

Quality control of sales and services matters. Retailers have used retail automation solutions powered by WEBCON BPS to build applications that help scheduling mystery shopper visits, improve their work with mobile access to digital forms, and make sure their feedback is used to improve customer service.

Claims and Complaints

Handling complaints and taking action on them makes a big difference on customer satisfaction and loyalty. Thanks to retail BPM applications powered by WEBCON BPS, retailers automate the registration and classification of claims and complaints, handle the queue of requests and efficiently conduct the evaluation process – all in constant contact with the client.

Cash Handling

A dedicated retail BPM application built on WEBCON BPS platform allows to provide audit trail and help showrooms’ staff counting tills before and after shifts, preparing floats, moving cash to cash office and organizing pickups from tills – in a single store, and multi-store locations.

Transportation and Delivery

With retail automation technology, retailers control shipments, handle re-routing and mid-delivery adjustments, and confirm mid-route deliveries. They make sure procedures are executed in the event of wrong or damaged goods are received.

Store opening & cleaning

Retail workflow management applications powered by WEBCON BPS help automating store opening and cleaning tasks assignment and make sure all the checklists are properly completed and documented.

Inventory control

Showroom stocktaking processes are streamlined with the use of mobile applications built with WEBCON BPS. They not only make it easy to count inventory and instantaneously compare results with showroom stock levels but also allow for easy reporting of damaged goods and “return to vendor” transactions.

Sales and discounts

Retail workflow management applications created with WEBCON BPS help coordinate sales and discounts actions by making sure all the related activities are performed and all the concerned employees are informed – both on a store and HQ level.

Automate, Curate, and Elevate your Business Processes

with the retail automation solutions powered by WEBCON BPS Low-Code Platform

Increase productivity
& quality of work

Leverage retail automation to speed up business processes, while also eliminating errors, ensuring standardization, and improving process visibility. This will result in quality improvements and real-time insights that are crucial to making better business decisions.

Better respond to the needs of customers and employees

Support processes that directly affect your bottom line. Thanks to the effective management of activities such as opening new stores, hiring employees, handling complaints, or delivery logistics, you will increase the satisfaction and loyalty of both your customers and employees.


Foster a culture that embraces innovation and rapidly responds to changing manufacturing landscape. Gain freedom to test new ideas – provide POCs in no time and build scalable, change-ready applications to gain a competitive edge.


and see how it supports processes across all departments

Sales & Marketing

  • CRM
  • Marketing automation
  • Content approval and emission
  • Newsletter and mailing campaigns
  • Social media publications
  • Event planning and follow-up
  • Purchase-to-pay
  • Expense accounting

Operational Processes

  • Correspondence and case management
  • Document repository and DMS
  • Legal agreements approval workflow
  • ISO procedures management
  • Quality management and auditing
  • Lean/Six Sigma improvement ticketing
  • Product lifecycle management
  • Claims, complaints and returns processing
  • Fleet management

Financial Processes

  • Budgeting, investment planning and purchase requests
  • RFI, RFP, tenders and purchase orders processing
  • Cost invoice approval workflow
  • Invoicing automation
  • Payment approval
  • Credit limits management
  • Contractor management
  • Supplier authorization
  • Business trips approval and cost reimbursement

HR Processes

  • Vacancy approval, recruitment, on/off-boarding
  • Leave & holiday requests
  • Employee assessment
  • Security and hazard-related work permits
  • Attendance
  • Perks, bonuses and gift approval workflow
  • Retirement plans
  • Managing remote workers

IT Processes

  • IT assets and systems registry
  • Permissions management
  • AD & Exchange accounts provisioning
  • Project Management
  • Ad-hoc tasking
  • Change Requests processing
  • Helpdesk and ticketing

Contact us

Want to learn more about how we support our clients in the retail industry?


Schedule your free online platform demo or tell us about your business needs and let’s discuss how we can address them with intelligent workflow automation.

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WEBCON is the leading European-based provider of a complete Low-code Application Platform for mass delivering business solutions. Companies choose WEBCON to dramatically reduce time and cost of app development. The platform allows them to automate and manage business processes across the entire organization – using a single, unified platform. Thanks to its unique InstantChange™ technology, WEBCON embraces change like no other platform on the market.


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