Services

How BPM systems support the service industry

The biggest challenge of the service sector is managing a product that is not tangible. As a result, the quality of the product is dependent on clients, and may not always be immediately available. The challenge is to encourage clients to trust that you will deliver to their satisfaction, and handle quality issues before they become noticeable.

With WEBCON BPS, service-sector companies can safeguard their product, paying special attention to time efficiency and of course customer satisfaction. The system can efficiently manage the very core of the service sector, which is human resources, and process related to employment lifecycles.

With the Rapid Application Development platform in WEBCON BPS, service companies ensure their systems, departments and branches are working seamlessly in unison. Back-office process automation with streamlined management delivers tangible cost-reductions while maximizing profit margins. It’s a win-win for IT, management, and customers.

With WEBCON BPS, companies in the service sector can quickly create and modify industry-specific solutions that radically change their day-to-day operations for the better. One example is in cross-sector service delivery. Apart from logistics services, WEBCON service industry clients can manage outsourced goods as well, increasing their competitive edge

WEBCON BPS is the premier business process management system for the service industry. Every department can benefit, including:

 

BUSINESS ORGANIZATION & SUPPORT

  • Investment planning, approval, management & monitoring
  • Debt recovery
  • Acceptance processing

FINANCE & ACCOUNTING

  • Business trips
  • Managing fixed assets
  • Purchasing and sales invoicing processes
  • Cash flow approval
  • Invoice processing
  • Internal accounting communication

HR

  • Attendance
  • Leave requests
  • Managing employee lifecycle
  • Perks and bonuses
  • Retirement plans

IT

  • Access management
  • IT hardware/software/license ordering process.

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