Services

How BPM systems support the service industry

The biggest challenge of the service sector is managing a product that is not tangible. As a result, the quality of the product is dependent on clients, and may not always be immediately available. The challenge is to encourage clients to trust that you will deliver to their satisfaction, and handle quality issues before they become noticeable.

With WEBCON BPS, service-sector companies can safeguard their product, paying special attention to time efficiency and of course customer satisfaction. The system can efficiently manage the very core of the service sector, which is human resources, and process related to employment lifecycles.

With the Rapid Application Development platform in WEBCON BPS, service companies ensure their systems, departments and branches are working seamlessly in unison. Back-office process automation with streamlined management delivers tangible cost-reductions while maximizing profit margins. It’s a win-win for IT, management, and customers.

With WEBCON BPS, companies in the service sector can quickly create and modify industry-specific solutions that radically change their day-to-day operations for the better. One example is in cross-sector service delivery. Apart from logistics services, WEBCON service industry clients can manage outsourced goods as well, increasing their competitive edge

WEBCON BPS is the premier business process management system for the service industry. Every department can benefit, including:

BUSINESS ORGANIZATION & SUPPORT

Investment planning, approval, management & monitoring
Debt recovery
Acceptance processing

FINANCE & ACCOUNTING

Business trips
Managing fixed assets
Purchasing and sales invoicing processes
Cash flow approval
Invoice processing
Internal accounting communication

HR

Attendance
Leave requests
Managing employee lifecycle
Perks and bonuses
Retirement plans

IT

Access management
IT hardware/software/license ordering process.

We were able to start creating solutions that allowed us to technologically enter areas reserved only for startups or fintechs, and we became the only large leasing company in Poland who could successfully keep up with them.

Siemens Finance

Changes are an inseparable element of the application lifecycle, but only if you have a tool that allows you to easily implement them can you be really flexible. WEBCON BPS is that tool for us.

Südzucker Polska

The fact that the BPM-class platform met (…)[our] challenging requirement confirmed our belief that we had made the right decision by choosing a tailor-made solution.

RÖHLIG SUUS Logistics

It’s important the system allows for easy integration and that it offers an efficient and flexible workflow engine, while providing a multilingual easy-to-use and clear interface to end users.

Nowy Styl

Services

BUSINESS ORGANIZATION & SUPPORT

FINANCE & ACCOUNTING

HR

IT

See also